Legal, Terms & Complaints

Legal Information

Herrington Carmichael LLP is a limited liability partnership incorporated in England and Wales with registered number OC322293 and any references herein to “we”, “our”, “the firm” or “Herrington Carmichael” is a reference to Herrington Carmichael LLP.

References to a ‘partner’ are to a member of Herrington Carmichael LLP or to a non-member employee with equivalent qualifications and standing. A list of partners is available for inspection at our registered office address: Brennan House, Farnborough Aerospace Centre Business Park, Farnborough, Hampshire, GU14 6XR.

No individual who is a member or employee of or consultant to Herrington Carmichael LLP accepts or assumes personal responsibility to you or any other person for advice and services we provide to you whether or not that person is described as a “partner”. Herrington Carmichael LLP is responsible for the acts and omissions of its members, employees or consultants.

Herrington Carmichael LLP is authorised and regulated by the Solicitors Regulation Authority (SRA) with SRA number 446245 and is subject to the SRA Standards and Regulations, details of which can be found on the SRA website at

The VAT Number for Herrington Carmichael LLP is 211369883

Herrington Carmichael LLP is not authorised by the Financial Conduct Authority. However, it is included on the register maintained by the Financial Conduct Authority so that it can carry on insurance distribution activity, which is broadly the advising on, selling and administration of insurance contracts. This part of our business, including arrangements for complaints or redress if something goes wrong, is regulated by the Solicitors Regulation Authority. The register can be accessed via the Financial Conduct Authority website at

Herrington Carmichael LLP has professional indemnity insurance cover through Travelers Insurance Company Limited, Bond and Specialty Claim, 23- 27 Alie Street, London E1 8DS.

Terms of Use

The content of our website reflects the law at the date of publication and is written as a general guide. It does not contain definitive legal advice, which should be sought as appropriate in relation to a particular matter. 

Herrington Carmichael makes no representations about the suitability, reliability, timeliness, comprehensiveness and accuracy of the information, services and other content contained on this website.

Access to this website (this ‘Site’) is provided by Herrington Carmichael on the following terms (‘Terms’). By using any part of this Site you agree to accept and abide by the Terms. We reserve the right to change the Terms at any time by posting changes on this Site. Your continued use of this Site after changes are posted constitutes your acceptance of the amended Terms. The law applicable in the event of any dispute relating to this site is the law of England and Wales.

We try to ensure 24-hour access to this Site but we will not be liable to you if for any reason any part of this Site is unavailable at any time. We may suspend your access to this Site temporarily or permanently for any reason and without notice to you. We may change any part of this Site and any information in it without notice to you.

Although we endeavour to ensure that information on this Site is correct, no warranty, express or implied, is given that it is complete, accurate or up-to-date. The information posted on this Site is for general guidance only and does not take account of your specific circumstances. It does not constitute and is not a substitute for proper legal advice. All articles, briefings, updates or other information available on this website are prepared so that they are current as at the date of writing. It should be noted that such information can rapidly become out of date. You should not take any actions based on information found on this website without seeking legal advice.

Please contact us (please see the ‘contact us’ page of this Site for contact details) if you would like specific legal advice. You must not submit any material or information to this Site which in any way breaches any statute, regulation or byelaw of any jurisdiction or which may breach the intellectual rights or privacy or other rights of any third party or which may be defamatory, obscene or indecent.

Should we receive any such material falling into the categories listed here, including such material sent accidentally to us by you, then Herrington Carmichael will not be liable to anyone whatsoever should we post such information on the Site or if any third party or we act or rely on such material or information. You must not submit to us or to this Site or to any visitor to this Site, any viruses or other computer programming routines that are intended to damage, detrimentally interfere with, surreptitiously intercept or expropriate any system, data or personal information.

Should a user submit a virus that can be traced, Herrington Carmichael retain the right to seek damages for any interuption to the site and/or our IT systems, and for any claims made against us of any kind whatsoever. We endeavour to ensure that this Site is virus-free, but we shall not be liable for any damage to, or viruses that may affect, any hardware, software, data or other property resulting from your access to or use of this Site or your downloading any material from it.

We do not warrant that this Site will be compatible with any hardware or software that you may use. Except for any death or personal injury resulting from our negligence (in respect of which our liability shall not be limited), we shall not be liable for any damages or losses (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use or inability to use this Site, or any material contained in it, or from any action or decision taken as a result of using this Site or any such material.

We are not responsible for the content or accuracy of any other website to which we may have links.

Intellectual property
The intellectual property rights (including, without limitation, copyright and trade marks) in all material on the Website (including, without limitation, text, images and plans) are owned by Herrington Carmichael unless otherwise stated and your use of them is limited as set out below.

Except where otherwise stated, you are permitted to display the pages of the Website on your computer screen and print a reasonable number of unmodified copies of any of the pages of the Website for your own, non-commercial use. You may not change or delete any author attribution, trademark, legend or copyright notice, and by printing or displaying the Website you do not acquire any rights in it.

Except as expressly permitted under copyright law, any other copying, modification, reproduction, permanent storage, repackaging, distribution, transmission or commercial exploitation of any of the material on the Website by any means without our prior written consent is prohibited. This applies to both the visual content of the Website and the source code.

You may create links to the Website but must not frame the Website on any other site nor may you create a link to any part of the Website other than the home page without our prior written consent.

Use of personal information & cookies
Please see our Privacy policy and Cookie policy for details of how we use personal information and cookies

Email Disclaimer

Any e-mail (including any attachments) is confidential and intended solely for the use of the addressee. It may also contain privileged information. If you are not the intended recipient, then you have been sent and received the e-mail in error. Any use, reliance on, dissemination, printing, forwarding or copying of an e-mail and/or its attachments received in error is strictly prohibited.

If you have received an e-mail in error then please notify us by replying to the original e-mail at the e-mail address it was sent from. Please also delete the e-mail from your computer.

Any views or opinions presented in an e-mail are solely those of the author and do not necessarily represent those of Herrington Carmichael and/or its partners unless specifically stated.

Herrington Carmichael cannot accept any responsibility for the accuracy or completeness of any e-mail sent as e-mails are transmitted over a public network and Internet communications are not secure. Any e-mail sent is not intended nor should it be taken to create legal relations, contractual or otherwise. If verification is required please telephone the sender of the e-mail.

Herrington Carmichael believe that all e-mails (including any attachments) sent are free from any virus or similar defect and all e-mails are scanned by Mimecast before they are sent. However, it is the responsibility of the recipient of any e-mail to ensure that it is virus free. Herrington Carmichael do not accept any responsibility for any loss or damage resulting from the recipient receiving, opening or using an e-mail.

Service of documents by e-mail is not accepted.

Complaints Resolution

We hope that you will not have any problem with the service we provide for you, but if you do have a complaint about the service you have received or about the invoice, then please let us know as soon as possible. We operate an internal complaints handling procedure and will try and resolve any problem quickly.

If the person handling your matter cannot assist, the matter will be referred to Alistair McArthur, Client Care Partner, to resolve the problem.

Complaints procedure PDF >

Complaints procedure (accessible version) PDF >

Alternative complaints bodies (such as ProMediate) exist which are competent to deal with complaints about legal services should both you and Herrington Carmichael LLP wish to use such a scheme.

We do not agree to use ProMediate.

What to do if we cannot resolve your complaint

The Legal Ombudsman (“the LeO”) can help you if we have been unable to resolve your complaint within the time frame detailed in the Complaints Procedure.

Before accepting a complaint for investigation, the LeO will check:

that you have tried to resolve the complaint with us in the first instance;


whether you have suffered significant financial loss, distress, inconvenience or detriment which deems it proportionate for them to investigate.

We will always be happy to discuss your issues further, prior to you going down this route, if you wish to do so.

Any complaint to the LeO must usually be made within six months of the date of our final written response to your complaint. You should also be aware that the Ombudsman will consider the complaint if you refer it on to them within either of the following:

  • One year from the date of the act or omission being complained about;


  • One year from the date when you should reasonably have known that there was cause for complaint.

If you would like more information about the Legal Ombudsman, please contact them:

What to do if you are concerned about our professional conduct

The Solicitors Regulation Authority can help if you are concerned about our professional conduct.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.