The sale of goods and services to consumers is subject to a wide range of legislation and regulation covering areas including:
- Terms implied in to all contracts for supply of goods and/or services to consumers, including the requirement that goods are of satisfactory quality.
- Terms and conditions which are considered to be unfair (and therefore unlawful) for use in transactions with consumers.
- Misleading advertising.
- Unfair commercial practices including misleading consumers either through what is said prior to sale, or equally what is not said.
- Product safety, including post sale safety monitoring and reporting obligations.
- The requirements that must be met by any voluntary manufacturer’s warranty offered by a product manufacturer.
- The relationship between voluntary manufacturer warranties and consumer law.
- Distance selling regulations, including the ‘cooling off’ period generally afforded to consumers that purchase goods via a website or call centre.
Unfortunately there is no one ‘consumer protection code’, making consumer law compliance a real challenge for businesses. Our experts are on hand to provide commercial, pragmatic advice.
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We are solicitors in Camberley, Wokingham and London. In 2019, Herrington Carmichael won ‘Property Law Firm of the Year’ at the Thames Valley Business Magazines Property Awards, ‘Best Medium Sized Business’ at the Surrey Heath Business Awards and we were named IR Global’s ‘Member of the Year’. We are ranked as a Leading Firm 2020 by Legal 500 and Alistair McArthur is ranked in Chambers 2020.