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Consumer Law

The sale of goods and services to consumers is subject to a wide range of legislation and regulation covering areas including:

  • Terms implied in to all contracts for supply of goods and/or services to consumers, including the requirement that goods are of satisfactory quality.
  • Terms and conditions which are considered to be unfair (and therefore unlawful) for use in transactions with consumers.
  • Misleading advertising.
  • Unfair commercial practices including misleading consumers either through what is said prior to sale, or equally what is not said.
  • Product safety, including post sale safety monitoring and reporting obligations.
  • The requirements that must be met by any voluntary manufacturer’s warranty offered by a product manufacturer.
  • The relationship between voluntary manufacturer warranties and consumer law.
  • Distance selling regulations, including the ‘cooling off’ period generally afforded to consumers that purchase goods via a website or call centre.

Unfortunately there is no one ‘consumer protection code’, making consumer law compliance a real challenge for businesses. Our experts are on hand to provide commercial, pragmatic advice.

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