Client Feedback

We hope that you are satisfied with the work undertaken on your behalf at Herrington Carmichael.

We do recognise that as in all things, there is always room for improvement and the provision of Legal Services is no exception. Therefore, as part of our commitment to continuously improve the services we provide, we invite you to complete a feedback questionnaire.

We would be most grateful if you could help us by completing the short form below and submitting it to us as soon as possible to us following completion of our work for you. Please be assured that this is completely confidential and unless you complete your details at the bottom of the form, then your identity will not be known.

As a token of our appreciation, all completed forms received will be entered into a quarterly, free Marks and Spencer voucher draw.

Solicitor / Advisor: *
Case Reference (if known):

Q1. How satisfied were you with our overall level of service?
Please comment upon your choice:

Q2. Was the information/advice given easy to understand?
How might we improve?

Q3. How informative did you find our staff?

Q4. How well did we keep you up to date with progress?

Q5. How well did we listen to what you had to say?

Q6. Did we treat you fairly at all times?
If you believe you were treated unfaily due to e.g. your ethnic background, sex, religion or any other reason please tell us briefly what happened.

Q7. Would you recommend us to someone else if they needed legal help or advice?

Q8. Was your case resolved in a reasonable amount of time?
Please comment upon your choice:

Q9. Please tell us how you heard about our organisation.

Q10. Was it easy to make initial contact?

Q11. Do you have any further comments or suggestions that may help us improve our level of service?

Q12. May we have permission to include your comments in our Client Testimonials?

Thank you for completing our questionnaire. Your responses are completely confidential. However, if you would like us to contact you to discuss any of the issues raised, please complete your name and address below.
Your name:
Your address:
Where next?